Junior Consultant Customer Transformation

Why join frog?
Joining frog means you'll be joining the "pond," a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to Make Your Mark on every project, in your studio, your community—and the world at large.
What will you be doing?
frog, as part of Capgemini Invent, is looking for talented professionals for our Customer Transformation team. As the digital innovation, consulting, and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs, CMOs and CDOs envision and build what's next for their organizations. Our practice aims to help our clients, across various industries, generate growth by becoming a more customer-centric brand. Our clients need to deliver the experience their customers want, every day, across multiple touchpoints. The customer experiences they create must reflect their vision for the future—through strategies that align the company's purpose with the customer need, in real-time.
We deliver our clients the best of both worlds. We have the experience, knowledge, and methods to co-create truly impactful strategies. By giving insights through customer journeys &amp; prototypes we can put strategy into practice. Second, we have the capability and technological understanding to let CX strategies &amp; design come to life and see tangible results in digital platforms, customer engagement programs, and customer performance initiatives. You are the driving force from strategic design to tangible outcomes.
Regardless of the project or customer, your work will impact people, businesses, and lives. It will be rewarding. You'll work on a huge variety of projects (some larger than others), so you can gain a wealth of experience quickly. You'll be relentlessly customer focussed, working across various industries and environments to define new strategies, and designing new ways for our clients to win.
Your fellow Public sector frogs will rely on you:
We are seeking Consultants to join the Customer Transformation team within the frog community. The new frog in the pond should be someone who:
<ul>
<li>Has a passion for creating better experiences for people and advising top clients to make bolder choices that define the vision for the future</li>
<li>Is pro-active, curious, enthusiastic, and open to new experiences which helps them to feel comfortable in rapidly changing client situations</li>
<li>Is inventive when things don't go as they are supposed to and can adapt quickly</li>
<li>Communicates effectively and in a structured way, which enables them to manage the expectations of their stakeholders well</li>
<li>Is not afraid to stand in front of a group, voice your opinion on various topics, and can present complex stories</li>
<li>Wants to grow further in a topic or sector that you are passionate about, and contribute to thought leadership around</li>
<li>Customer Transformation topics that illustrate the insights and client stories Capgemini Invent has developed during client engagements</li>
</ul>
The growing Customer Transformation team consists of people from different nationalities and backgrounds such as marketing (intelligence), strategic product design, and tech-savvy folks who are curious to drive their knowledge further to help customers. We believe in collaborating to bring out the best in ourselves and our work. To stay in touch, we have frequent (in)formal check-ins and regular fun events.
The institute
Are you going to work with us as a consultant? Then of course we don't throw you in the water before teaching you how to swim. With the extensive program of The Institute, we help you on your way through training on the job with various short-term projects for internal clients. You immediately learn what it is like to work in an (international) consulting environment together with Young Professionals from different teams at Capgemini Invent.
The 2-month induction period onboards Young Professionals, covering key sessions for core consulting skills. It also gives everyone a chance to get to know each other and develop a network across the business. The Institute provides a safe environment which is a 'training ground'. We want you to succeed and therefore give you this opportunity to prepare for your first real client project.
Benefits:
<ul>
<li>Cold feet? No idea what that is. With us, you get a permanent contract immediately</li>
<li>Get the future you want. From day one you receive many opportunities to pioneer and develop yourself, including the possibility to follow various trainings. We offer you endless support</li>
<li>A generous holiday allowance and enough time (26 days) to spend it</li>
<li>A fully paid pension, so you will remember Capgemini Invent with a fond smile</li>
<li>Work flexibly from any location in the Netherlands with our connectivity allowance</li>
<li>Your first necessity as a professional: a laptop and a SIM card that you can also use privately</li>
<li>Flexible travel options; you can choose to have a lease car, NS business card or choose to have your travel allowance paid</li>
<li>And of course, an appropriate salary. We are happy to discuss this with you</li>
<li>Immediate permanent contract and a competitive salary. You start at €2,900 gross per month based on a 40-hour workweek. If you have more experience, we will naturally adjust your salary accordingly.</li>
<li>Mobility allowance of €800 gross per month, allowing you to choose between a lease car, NS business card (for public transportation), or cash reimbursement for your travel expenses.</li>
</ul>
What makes you a good fit for this role?
If you had prior experience or exposure to:
<ul>
<li>Designing and developing customer experiences</li>
<li>Managing your own topics and/or stream/project with timelines and a wide array of stakeholders</li>
<li>Gathering and analysing customer data through web behaviour, financial data, or qualitative interview methods to get to customer insights, to build persona's and/or customer journeys</li>
<li>Business methodologies like Agile, Design Thinking, Service Blueprinting, Business Model Canvas, and alike</li>
</ul>
In addition, you have/are:
<ul>
<li>A master's degree in the field of Business, Strategy, Design, or Marketing</li>
<li>Able to speak &amp; write English at the business level</li>
<li>Able to speak &amp; write Dutch (or want to learn to speak Dutch), any other language is a plus</li>
</ul>
Equal Opportunities at frog
frog is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.
frog is a global business with teams working across the world. To help us process your application, please ensure that your application documents (CV, cover letter, portfolio, etc.) are all in English.

Junior Consultant Customer Transformation

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